1. Consent and Policy Updates

By creating an account or using our Service, you consent to the collection and processing of your personal information as described here.

We may update this Policy periodically to reflect improvements, legal requirements, or new features. Updated versions will be shared on our platform, and we encourage you to review them from time to time.

2. Information We Collect and Why

We collect only the information necessary to provide a smooth and secure learning experience:

a. Personal Information

• Account Details: Mobile number or email address for registration and verification.
• Payment Information: If applicable, processed securely through Zong’s billing system.

b. Technical Information

• Device Data: Device type, operating system, network details, and app version — to improve app performance and compatibility.
• Usage Logs: Diagnostic data like error reports or timestamps — used only for troubleshooting and service optimization.

c. Optional Information

Feedback or Surveys: Occasionally, we may invite you to share your thoughts to help us improve our services. Participation is always voluntary.

We use this information to:

• Enable and improve app functionality.
• Secure your account and prevent misuse.
• Ensure compliance with Pakistan Telecommunication Authority (PTA) regulations.
• Enhance your learning experience through personalization and support.

3. App Permissions

Some features of the app may request access to certain phone permissions:

• SMS Access – for one-time password (OTP) verification.
• Storage Access – to read or save files related to learning materials.
• Internet Access – to connect with lessons and sync progress.

Permissions are requested only when required and are used solely for their stated purpose.

4. Cookies and Third-Party Services

Zong Busuu may use third-party tools (such as analytics and performance services) to help improve your app experience. These partners may use cookies or identifiers to understand app performance trends.

All third-party partners are required to maintain strict confidentiality and cannot use your data for any unrelated purpose.

5. Data Protection and Security

We use industry-standard security measures to safeguard your personal data against unauthorized access, misuse, or loss. While no digital system is completely immune to risks, we continuously monitor and upgrade our security practices to keep your data safe.

6. Content and Recordings

Certain language lessons or live sessions may be recorded for quality assurance and service improvement. Recordings are used internally only and never shared publicly or for marketing without consent.

7. Sensitive Information

We do not ask for or store sensitive personal information such as race, religion, political views, or health data. Please avoid sharing such details through the app.

8. Your Rights and Choices

• Access or update your profile information anytime.
• Withdraw consent or delete your account through app settings or by contacting our support team.
• Reach out for clarification on how your data is being used.

9. Governing Law

This Policy is governed by the laws of the Islamic Republic of Pakistan and complies with relevant PTA data privacy guidelines.

10. Contact Us

We value your feedback and are here to help. For privacy-related queries, support, or concerns, please contact:

customercare@switch.com.pk